You can now apply an automated action based on multiple If conditions triggered after a certain number of days for even more customized workflow designs.

For example, you can apply an SLA breach tag for specific conversations if, after a certain number of days:

• 📥 there is no reply
• 📖 the status of a conversation is still open
• 👤 based on the conversation assignee

And if you are a PRO plan user, you can now build automation rules based on your work business hours.

Need help with the set-up? Check our Knowledge Base or get in touch with our Support team.