Changelog

In November, we were hard at work, making workload management and email collaboration even more efficient.

🤖 If you are on the Pro plan, you can now create an automation rule in a round-robin manner that will evenly distribute email conversations across all teammates, depending on their availability. Learn more

🔀 Are you on the Growth plan? You can now manage your team's workload using the Load Balancer. Learn more

📊 If you need to shift from an analytics overview and dig deeper into a specific metric, now you can get a granular view by clicking on the View button. Learn more

👋 Did a teammate share a conversation to which you don't have access? You can now request it in one click!

⏱️ When setting up an automation rule, you can now define a condition for email time, taking into account not only a specific hour but also a specific minute. Learn more

📁 Managing emails with board views? You can now drag and drop attachments in the inline compose!

🗃️ Need to save a copy of all your email templates? It is now possible to export your email templates in CSV format.

Sounds pretty awesome, right? What's your favorite update?

Do you have any questions or feedback? Let us know 👇

Hi there 👋

The wait is over! You can now reply to emails and share drafts with your team right inside your task cards.

Did you give it a try already? Let us know what you think! 👇

Whether you're using templates to onboard a new employee, send a price list, or follow up with a customer... you can now add files inside a template and then use it in your compose window, sequences, and automation rules.

Here are a few things you need to know:

• Attachments in templates are available on the Growth and Pro plans
• You can attach as many files, as you want inside a template with a total weight of 25MB
• You can create templates with attachments only - no need to have an email subject or body

To learn more about templates - check our Knowledge Base.