September 29th, 2022
product update
Get a grip on your workspaces! Cut the clutter and avoid unwanted emails with a new automation rule.
Whether it's a specific email address or a keyword like "promotion" or "sale", - you can now restrict such emails from being shared with members of a workspace by selecting the new "π« Prevent sharing" action.
π‘ Pro tip: Automatically route conversations to the needed workspace. Let's say you receive certain emails inside your Support inbox while your Success team should take care of them. In this case, you can consider using the new "Prevent sharing" action with the "Add workspace" action and automatically route emails to your Success team's workspace.
The cherry on the cake - you can now also duplicate rules in one click!

Give it a try and let us know what you think!