December 16th, 2019

New

Conversation history for each email ticket

Do you need a detailed overview of how your team is interacting with specific email tickets?

Now, you can easily access 2 weeks of Conversation History from the ticketing-widget in your Gmelius sidebar.

Image #1

Track the Assignment History, and stay informed on when a ticket is:

  • ✔️Closed
  • ✔️Re-opened
  • ✔️Marked as pending