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Multiple If conditions triggered after a certain number of days

You can now apply an automated action based on multiple If conditions triggered after a certain number of days for even more customized workflow designs.

For example, you can apply an SLA breach tag for specific conversations if, after a certain number of days:

  • 📥 there is no reply
  • 📖 the status of a conversation is still open
  • 👤 based on the conversation assignee
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And if you are a PRO plan user, you can now build automation rules based on your work business hours.

Need help with the set-up? Check our Knowledge Base or get in touch with our Support team.

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