June 23rd, 2020
product update
You don't have to decide on your shared inbox workflow the moment you create it. Play with it first, and adjust the workflow any time after.
From now on, once a shared inbox is created you can decide if you want to:

Get more detailed guidance here and let us know what you think!
Looking for ways to automate your shared inbox workflows? Join us for our webinar this Thursday, June 25thΒ at 12pm EDT (6pm CEST).